The question is not only whether the workflow completed. The question is whether the relied-upon promise was kept, protected, refused with a valid reason, escalated, repaired, or truthfully re-promised.

Product: the promise-bearing offering people are invited to rely on
Carrier: where, through whom, or through what the promise is encountered
Praxis: the reliable capability that keeps or protects the promise under real conditions
Proof: evidence that the promise was kept or validly refused
Betrayal: what makes the product look successful while the promise fails
Reliant Enactment: the moment someone actually depends on the promise
Pressure: what makes the promise hard to keep under real conditions

Run the 2-minute Praxis Review

Praxis lens diagram showing how a product promise is examined.

Free diagnostic

Get the Green Checkmark Audit

When your product says delivered, resolved, issued, confirmed, approved, or completed, what proves the relied-upon promise was actually kept?

Use this to request the diagnostic and future field notes. No fake urgency, no review pressure.

Two paths

Which side of the promise are you on?

The same language works for the person who relied and the team responsible for keeping the promise.

Promise-reliant people

You were told something was done. You acted as if the world had changed. Then reality did not match the product signal.

Use the check to name what happened without being blamed for relying on the promise the product invited.

Submit a broken promise

Promise keepers

Your workflow may show completion while the customer outcome remains unresolved.

Use the framework to find the signal, promise, carrier, proof, and repair path before false success becomes betrayal.

Submit a false-success status

Case library preview

Ordinary failures, named clearly.

Each teardown names the product signal, relied-upon promise, missing proof, betrayal, and praxis question.

Delivery

Delivered Is Not Proof

Signal: Delivered
Relied-upon promise: The package reached a customer-accessible place.
Missing proof: Reliable evidence that the package reached the correct place.
Betrayal: The system marks delivery complete while the customer cannot access the package.
Praxis question: What reliable capability keeps or protects the delivery promise under real conditions?

Read teardown

Support

Resolved Is Not Repaired

Signal: Resolved
Relied-upon promise: The customer's problem was fixed or honestly remains open.
Missing proof: Customer-visible evidence that the original problem no longer persists.
Betrayal: The workflow closes cleanly while the customer still has the same problem.
Praxis question: What proves repair rather than merely proving that the ticket moved states?

Read teardown

Refund approval visual used to examine money movement and proof.

Refunds

Refund Issued Is Not Refund Received

Signal: Refund issued
Relied-upon promise: The customer's money is actually moving back to an account they can use.
Missing proof: Evidence that the refund reached the customer-facing financial state.
Betrayal: Internal completion is treated as customer repair before the money arrives.
Praxis question: What keeps or protects the refund promise across every carrier in the chain?

Read teardown

Appointment confirmation visual used to examine reserved capacity.

Appointments

Confirmed Is Not Reserved

Signal: Confirmed
Relied-upon promise: A real appointment slot was held for the relying person.
Missing proof: Evidence that the slot was actually reserved in the operating system.
Betrayal: The customer organizes around a confirmation that does not survive operational reality.
Praxis question: What capability protects the reservation promise after the confirmation is sent?

Read teardown

Product promise visual used to examine AI as carrier of a promise.

AI Answered Is Not AI Resolved

Signal: AI answered
Relied-upon promise: The user received a trustworthy answer, action, escalation, or refusal.
Missing proof: Evidence that the answer was true, sufficient, owned, or escalated.
Betrayal: A fluent response carries authority before it can carry the promise.
Praxis question: What must remain evidenced, human, accountable, escalated, or repairable?

Read teardown

Operational boundary visual used to examine ownership and refusal.

Operations

Escalated Is Not Owned

Signal: Escalated
Relied-upon promise: A capable owner is now responsible for the unresolved state.
Missing proof: Evidence that a receiving owner accepted responsibility and next action.
Betrayal: The process records motion while the relying person experiences abandonment.
Praxis question: What proves that escalation became owned work rather than displaced work?

Read teardown

The book

The complete method is in the book.

Modern products are full of success signals. Find the Praxis shows how to see the promise behind the feature, the carrier behind the interface, and the reliable capability that keeps or protects trust under pressure.

The book develops the full method for Product, Carrier, Praxis, Proof, Betrayal, Reliant Enactment, Pressure, Praxis Fingerprint, Duties, Objects, Journeys, Judgment, Authority, Traces, Invariants, Evolution, Quality Gates.

Read the Book Get the Praxis Check

For teams

A shared vocabulary for product trust.

Use Find the Praxis with product, design, support, operations, and AI teams whose systems may say done before the relied-upon promise has been kept.

Team discussion pack

For teams that want to read the book together.

five-copy or twenty-copy reading plan
discussion guide
Praxis Canvas
Green Checkmark Audit
one suggested 60-minute team session

Product Trust Video Seminar

Use a no-face, voice-led visual seminar to inspect one product signal: delivered, resolved, issued, confirmed, approved, completed, synced, escalated, or AI answered.

Product signal
Relied-upon promise
Carrier and praxis
Proof, betrayal, pressure, repair

Bulk copies

Use the book as a team text for product trust, AI product design, service design, customer experience, support operations, and workflow governance.

See practice materials Request team materials