Diagnosis
What did the signal hide?
- Product signal
- Delivered
- Relied-upon promise
- The package reached a customer-accessible place.
- Reliance
- The customer stopped watching for the package and organized around receipt.
- Carrier
- App, driver, drop-off process, notification, delivery evidence.
- What must happen
- The right package must reach the correct customer-accessible place, or the unresolved state must remain visible and repairable.
- Missing proof
- Reliable evidence that the package reached the correct place.
- Betrayal
- The system marks delivery complete while the customer cannot access the package.
- Pressure
- Time, route load, location ambiguity, weak photo evidence.