Diagnosis
What did the signal hide?
- Product signal
- AI answered
- Relied-upon promise
- The user received a trustworthy answer, action, escalation, or refusal.
- Reliance
- The user treats the answer as resolved, stops seeking help, or acts on unsupported confidence.
- Carrier
- AI assistant, product UI, knowledge source, escalation path.
- What must happen
- The answer must be evidenced, bounded by authority, escalated, or marked honestly uncertain.
- Missing proof
- Evidence that the answer was true, sufficient, owned, or escalated.
- Betrayal
- A fluent response carries authority before it can carry the promise.
- Pressure
- Ambiguous context, missing evidence, authority boundaries, automation goals.