Progress claims should name what the person stops doing because they trust the product.
jobs-to-be-done
Praxis for Jobs To Be Done
The job becomes serious when someone relies on the product promise.
Start in the practice language people already use. Then use Praxis to distinguish the signal from the promise, the carrier from the capability, and proof from the status label.
Diagnostic move
Translate the practice into promise work.
The job is not only to book, refund, deliver, or resolve. The job becomes reliance when the person stops checking, stops searching, accepts risk, or reorganizes their life around the product signal.
The question is not whether the familiar artifact exists. The question is whether that artifact witnesses the promise people actually rely on.
- Signal
- The label, state, event, journey step, or metric that says something happened.
- Promise
- What someone treats as true because the product signaled it.
- Carrier
- Where, through whom, or through what the promise was encountered.
- Proof
- Evidence that would matter to the relying person, not only the internal system.
- Repair
- The owner and path when the promise cannot hold.
Translation
How Praxis enters this practice.
A feature promise is weaker than a relied-upon promise.
Outcome language needs proof and repair.
Signals to inspect
Start with one label.
done
ready
confirmed
resolved
Worksheet
Keep the review concrete.
Download the worksheet, choose one signal, and write the proof and repair path before discussing the theory.