Diagnosis
What did the signal hide?
- Product signal
- AI handled this
- Relied-upon promise
- The request was resolved, refused, escalated, or left in an owned unresolved state.
- Reliance
- The customer accepts the AI outcome and stops trying to find a human owner.
- Carrier
- AI assistant, automation log, ticket state, handoff queue, customer notification.
- What must happen
- AI must either complete an evidenced action or hand off to an accountable owner.
- Missing proof
- Evidence that the answer, action, or handoff was owned and repairable.
- Betrayal
- Automation records handling while the relying person is left without accountable repair.
- Pressure
- Cost pressure, deflection goals, weak escalation paths, missing authority.
- Repair owner
- The product owner must define where AI stops and who owns unresolved states.